1. What is "My FBT" space and how do I access it?
Your personal space, is a dedicated area on our website which includes the details of your trip. You will only have access to this area once your booking has been confirmed. You will be able to consult all your documents concerning your stay, your itineraries and the list of your hotels... Do not forget to download and/or print the pdf's, on your smartphone or tablet, so that you have them with you when you cycle!
2. When will I receive my APP access?
Once your booking is confirmed, we will send you a link to access your personal space, along with the access codes. Among the documents you will find a description of the itinerary and additional information. If you wish to consult this information in advance in order to prepare your trip, you can download it from "MyFBT" on our website.
3. When will I receive my travel documents?
Upon receipt of your booking confirmation, you will receive your login for "myFBT", your personal environment on our website, for all the details of your booking (overview of your booking / hotel list / status of payments).
After full payment you will have access to the manual of the travel app and receive login details of the travel app. You can then also download the trip documents as a pdf file.
4. When will I receive my rental bike?
Your rental bike begins on the morning of Day 2, and it will be delivered to your accommodation on the evening of your arrival or the next morning by 09.00 hrs.
Your bike will have been serviced, cleaned and fitted to your requirements.
5. What is the weather forecast for France?
The weather is unpredictable in France. On www.accuweather.com you can find historical averages.
6. What if it rains?
One of the few things that we can’t control is the weather. Do not let the rain spoil your holiday: if you are appropriately equipped, even walking or riding in the rain can be fun. A good rain-proof jacket, an umbrella, a poncho… there are several solutions to face a bad weather day; we suggest that you always bring a rain-proof jacket with you even on the sunniest day, especially in spring and autumn.
In case of thunderstorms or weather alerts, do not put yourself in danger and call us: we will help you find the best solution to reach your next accommodation. We can also suggest an alternative way to spend the day, to make the most out of the situation.
7. What time will my luggage be picked up / dropped off at the hotel?
Your luggage must be ready for pick-up at 09:00 hrs and will be delivered to your next hotel before 17:00 hrs.
8. How can I contact French Bike Tours during my cycling trip?
During office hours you can call us on +33 (0) 5 53 24 22 10. Outside office hours you can call us on our emergency telephone number which you will find in your Route Pack. We don’t read e-mails at the weekend so please don’t hesitate to phone us on our emergency number to reach us. We will be glad to help you!
9. How do I reach my first hotel?
Most of our hotels can be reached by public transport. Go to journey planner www.rome2rio.com to print out your travel plan for the journey from the airport to the hotel. On request, we can organize a transfer for you. If you don’t want to use public transport, you will have to take a taxi.
10. How much is the penalty if I cancel my booking?
Costs for cancellation depend on when you cancel (how many days before the starting date of the holiday). To read our cancellation policy, click on the link.